Return Policy

At Handycove, we want our return process to be clear and straightforward. This Return Policy explains the conditions and procedures that apply when requesting a return, refund, exchange, or order cancellation through handycove.com.

1. Return Period

Customers may request a return within 30 days of receiving the order.

To be eligible for a return, the item should generally be:

In its original condition;
Unused or not significantly used;
Returned with its original packaging where reasonably possible;
Complete with any accessories, components, or materials originally included;
Accompanied by proof of purchase or a valid order number.

Return requests submitted after the 30-day period may not be accepted unless otherwise required by applicable law.

2. How to Start a Return

Before returning an item, please contact our customer service team:

Email: service@handycove.com
Phone: +86 13148304558

Please provide your order number, the reason for the return, and any relevant photographs when applicable.

After reviewing your request, our customer service team will provide the appropriate return instructions.

Please do not send an item back before receiving return instructions from us. Unauthorized returns may not be accepted or processed.

3. Non-Returnable Items

Certain items may not qualify for return when:

They have been damaged through improper use after delivery;
They have been materially altered or modified;
Essential parts, accessories, or components are missing;
They are returned outside the applicable return period;
Returning them is restricted for hygiene, safety, or legal reasons.

Any mandatory rights provided under applicable consumer protection laws remain unaffected.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order after receiving it.

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible at service@handycove.com.

Please include:

Your order number;
A description of the issue;
Clear photographs of the affected item and packaging when applicable.

We will review the information and provide an appropriate resolution based on the circumstances.

5. Return Shipping Costs

If a return results from a confirmed error attributable to us, such as receiving an incorrect or defective item, reasonable return shipping arrangements may be provided or reimbursed where applicable.

For returns resulting from a change of mind, personal preference, incorrect selection, or another reason not caused by our error, the customer may be responsible for return shipping costs.

Applicable return shipping responsibilities will be communicated during the return authorization process.

6. Refund Processing

Once an approved return has been received, it will be reviewed before the refund is processed.

If the return is approved following inspection, the refund will generally be issued to the original payment method used for the order.

Please note that banks, credit card issuers, and payment providers may require additional processing time before the refunded amount appears in your account.

7. Original Shipping Charges

Original shipping charges may not be refundable when the return is based on a customer's change of mind or personal preference.

Where the return results from a confirmed error on our part, applicable shipping charges may also be refunded where appropriate or required by law.

8. Exchanges

If you wish to exchange an eligible item, please contact us before returning it.

Exchange requests are subject to availability and approval. Depending on the circumstances, we may provide replacement instructions or ask you to complete the applicable return procedure.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to process cancellation requests before the order has been prepared or dispatched.

If the order has already entered the shipping process, cancellation may no longer be possible. In that situation, you may need to wait until delivery and request a return in accordance with this policy.

10. Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not yet received it, please allow sufficient time for your financial institution to complete its processing.

You may also contact your bank, card issuer, or payment provider for additional information.

If the expected processing period has passed, contact us at service@handycove.com for further assistance.