Shipping Policy

Thank you for shopping with Handycove. This Shipping Policy explains the processing, shipment, tracking, and delivery procedures for orders placed through handycove.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the following business day. Processing may take slightly longer during holidays, promotional periods, or periods of unusually high order volume.

Once an order has entered the shipping process, cancellation or modification may no longer be possible.

2. Estimated Shipping Time

After processing, estimated delivery generally takes approximately 7–15 business days.

Delivery estimates are provided for reference and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Costs

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping costs may vary depending on the delivery destination, order details, and available shipping method.

4. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation or tracking number will generally be sent to the email address provided with your order.

Please allow some time for tracking information to become active after shipment. Carriers may require additional time to scan the package and update their tracking systems.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout, including:

Recipient's full name
Street address
Apartment, suite, or unit number where applicable
City
State or province
Postal or ZIP code
Country
Valid contact information

If you discover an error in your shipping address, contact service@handycove.com as soon as possible.

We will make reasonable efforts to correct the information before shipment, but address changes cannot be guaranteed after an order has been processed or dispatched.

6. Delivery Delays

Occasionally, shipments may experience delays due to circumstances such as:

Carrier or transportation disruptions
Customs inspections or clearance
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete addresses
Local delivery conditions
Other circumstances outside our reasonable control

If your shipment appears to be significantly delayed, please contact us with your order number and tracking information so we can assist you.

7. Customs Duties and Import Taxes

Orders shipped internationally may be subject to customs duties, import taxes, or other fees imposed by authorities in the destination country or region.

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Handycove does not control customs charges or the time required for customs clearance.

8. Lost or Missing Shipments

If your tracking information shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, or building reception where appropriate.

You may also contact the shipping carrier for additional delivery information.

If you believe your shipment has been lost in transit, please contact service@handycove.com. We will review the available information and assist with the appropriate next steps.

9. Damaged Packages

If your order arrives with visible damage, please contact us as soon as reasonably possible.

When reporting a damaged shipment, please provide:

Your order number
A description of the issue
Photographs of the package
Photographs of the affected item where applicable

This information will help us review the situation and determine an appropriate solution.

10. Multiple Packages

In certain circumstances, an order may be delivered in more than one package.

If your order is divided into multiple shipments, packages may arrive at different times and may have separate tracking numbers.

11. Undeliverable or Returned Packages

A shipment may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or other delivery-related issues.

If this occurs, please contact our customer service team. Any reshipping options or applicable charges will be determined according to the circumstances of the order.