Refund policy

Introduction

At Handycove, we want you to have a straightforward and reliable shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To start a return, please contact us at:

Email: service@handycove.com

Please include your order number and the reason for your return.

2. Return Eligibility

To be eligible for a return, the item must:

Be in its original condition
Be unused, unworn, and unwashed
Have original tags attached, where applicable
Be returned with the original packaging where reasonably applicable
Include proof of purchase or order information

Items that have been used, worn, washed, altered, or damaged after delivery may not be eligible for return.

3. How to Request a Return

Before returning any item, please contact service@handycove.com.

Please provide:

Your order number
The item you wish to return
The reason for the return
Photos if the item is damaged, defective, or incorrect

Our Customer Support team will review your request and provide the applicable return instructions and return address.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, worn, washed, altered, or damaged after delivery
Items returned outside the applicable return period
Items without original tags or packaging where applicable
Gift cards, where applicable
Items identified as non-returnable at the time of purchase

Additional exclusions may apply where permitted by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us at service@handycove.com as soon as reasonably possible.

Please include your order number and clear photos showing the issue so that we can review your request and provide an appropriate resolution.

6. Return Shipping Costs

Unless the return is due to product damage, quality defects, or an error on our part (such as shipping the wrong item), the buyer is responsible for return shipping costs.
We recommend using a shipping service that offers package tracking.
Please contact us for return instructions before shipping the item back.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless required by applicable law or the return is due to an error on our part.

8. Exchanges

If you would like to exchange an eligible item, please contact us at service@handycove.com.

Exchange availability depends on current inventory. If a direct exchange is unavailable, you may need to return the original item and place a new order.

9. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or canceled once processing or shipment has begun.