Terms of service
Introduction
Welcome to Handycove. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before using our website.
1. General Terms
By using this website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.
You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.
We reserve the right to refuse service, cancel transactions, or restrict access to the website where reasonably necessary, subject to applicable law.
2. Product Information
We make reasonable efforts to ensure that the product information displayed on the website is clear and accurate.
Product information may include, where applicable:
- Product descriptions
- Available colors
- Available sizes
- Material information
- Care information
- Product prices and stock status
Product colors and appearance may vary slightly due to factors such as lighting, photography effects, screen settings, and device displays. The actual product received shall prevail.
3. Product Availability
All products are subject to availability.
We reserve the right to modify or discontinue products or available options without prior notice.
If an item becomes unavailable after an order has been placed, we may contact you regarding available options or issue an applicable refund.
4. Pricing Information
Product prices displayed on the website are subject to periodic adjustment.
We strive to ensure the accuracy of pricing information. In the event of an obvious error in pricing or product details, we may contact you to discuss the matter before processing your order.
Applicable shipping costs will be displayed on the page prior to order checkout.
5. Orders
When you place an order, you agree to provide accurate and complete information necessary to process and deliver your purchase.
Submitting an order does not necessarily mean that the order has been accepted.
We may review, decline, or cancel an order where reasonably necessary, including in cases involving:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization issues
- Suspected fraudulent activity
- Incorrect or incomplete order information
If payment has already been collected for an order that we cancel, an applicable refund will be issued.
6. Payments
Available payment methods are displayed during checkout.
Payment information may be processed by third-party payment service providers. We may not directly receive or store complete payment card information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
7. Shipping and Delivery
Please refer to our Shipping Policy for information regarding shipping coverage, applicable shipping fees, processing times, and estimated delivery dates.
Delivery delays may occur due to carrier operations, customs procedures, adverse weather, public holidays, incorrect delivery information, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information when placing an order.
8. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review that policy before requesting a return.
Customers should contact our Customer Support team before sending an item back so that the appropriate return instructions can be provided.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
10. Website Information
We make reasonable efforts to keep information on our website accurate and current.
However, occasional typographical errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, availability, promotions, shipping information, or other website content.
Where permitted by applicable law, we reserve the right to correct such errors and update information when necessary.
11. Intellectual Property
Unless otherwise stated, website content provided by Handycove, including text, graphics, logos, page layouts, and other original materials, is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without appropriate authorization.
12. Third-Party Services
Our website may use or link to third-party services, including payment processors, shipping providers, analytics providers, or other service providers.
Third-party services may operate under their own terms and privacy policies.
We are not responsible for third-party websites or services except to the extent required by applicable law.
13. User Conduct
You agree not to:
- Use the website for unlawful or fraudulent activities
- Attempt to interfere with website security or functionality
- Introduce malicious software, viruses, or harmful code
- Attempt unauthorized access to website systems or accounts
- Submit false or misleading information
- Use website content in violation of applicable intellectual property rights
We may restrict access where reasonably necessary to protect our website, customers, or services.
14. Privacy
Your use of our website is also subject to our Privacy Policy.
Please review the Privacy Policy for information about how personal information may be collected, used, disclosed, and protected.
15. Disclaimer
We make reasonable efforts to provide our website and services in a reliable manner.
However, website availability may occasionally be interrupted due to maintenance, technical issues, third-party services, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Handycove will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
This limitation does not apply where liability cannot legally be excluded or limited.
17. Changes to These Terms
We may update these terms from time to time to reflect changes to our website, services, business practices, or applicable requirements.
The updated version will be posted on this page.
Your continued use of the website following the update constitutes your acceptance of the revised terms.
18. Governing Law
These Terms are governed by the laws applicable to the business operating Handycove, subject to any mandatory consumer protection rights that may apply in the customer's jurisdiction.
Nothing in these Terms is intended to restrict any rights available to consumers under applicable law.
19. Contact Us
If you have questions regarding these Terms, your order, or our services, please contact:
Handycove Customer Support
Email: service@handycove.com
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
We will make reasonable efforts to respond to customer inquiries in a timely manner.